Billed monthly in advance, beginning on the day of product shipment.
Maintenance Agreement: DataModes offers Maintenance Agreements which provide: software updates (for the modules purchased), unlimited telephone support, and on-going training.
Installation and Configuration: DataModes Technical Support Department is dedicated to supporting the installation and configuration process. Our Technical support is specifically limited to the DataModes Applications. The customer agrees to have someone (in-house or contract consultant) with a basic understanding of the hardware and operating system.
Update Service: The largest portion of the Maintenance Agreement is allocated to the Software Update Service which provides all updates released during your agreement period. The update service is a continual, complicated process of updating, enhancing, testing and documenting the DataModes product which culminates with the shipment of a product update.
The purchase of software is a major investment which can be protected over the years by keeping the software at the current state of the art. The DataModes update will include new programs designed and enhancements to old ones. Updates are designated by the month they are released, such as the 12/10 Update. To insure compatibility and availability of future technical support, all updates must be installed. This service does not include automatic shipment of new products developed.
Technical Support: Our intention is to give the best support possible. DataModes has Technical Support staff available to answer questions concerning the installation and use of the current release of the software. This support only covers the operations and procedures of the DataModes Application software. We are staffed to answer questions relating to DataModes software for customers who have been through our TM/4 Certified Operator Training class. Questions on hardware, backups, other software, operating systems, or accounting procedures will be referred to that customers' hardware or software source. A customer's call is assigned a priority that reflects the urgency of an issue (severity and impact to operations) and the customer's standing (receivables history, cooperation, and Maintenance Contract status).